Support
We're here to help you get back on stage.
Need a hand? Email us:
support@plyst.app — general support & troubleshooting
billing@plyst.app — subscription & payment questions
privacy@plyst.app — privacy & account deletion
We typically reply within 1–2 business days.
Getting started as a performer
- Create your account, then add songs to your catalog or import an OnSong / SongbookPro .backup file.
- Start an event, then display your QR code — you have one code that works for every event — so your audience can scan in.
- Connect Stripe under payouts to start receiving tips directly.
Requests & tips
- Audience members scan your QR code — no app or account needed — and request songs or send a tip.
- Tips are processed through Stripe and paid to your connected account. Stripe charges a standard processing fee (about 2.9% + 30¢ per tip), which you cover as the performer; Plyst takes no cut.
- You can review your request and tip history any time inside the app.
Billing & subscription
- Plyst is $14.99/month for performers after a free trial; your audience always uses it free.
- Your subscription is billed through the App Store. Manage or cancel it anytime from your Apple ID subscription settings.
- For billing questions, email billing@plyst.app.
Common questions
I scanned a QR code but nothing loads.
Make sure you have an internet connection and try opening the link in your phone’s browser. If it still fails, the performer may have ended the event.
My tip went through but the performer didn’t see it.
Tips appear in real time, but network delays can happen. If a charge was made and never showed up, email support@plyst.app with the date, amount, and event and we’ll track it down.
How do I delete my performer account?
Email privacy@plyst.app from your account email and we’ll remove your account and associated data within 30 days, subject to legal retention requirements.
My imported songs look wrong.
Re-export a fresh .backup from OnSong or SongbookPro and import again. If formatting is still off, send the file to support@plyst.app and we’ll take a look.